FAQ

How do I make a purchase? Visit our website, choose the product you want, click "Add to Cart" or "Buy Now," and complete your payment at our secure checkout.

Do you have a physical store? No. We sell exclusively online through our official website.

Do you ship to my country? Yes. We ship to most Spanish-speaking countries, as well as Spain and the United States. Shipping options will appear at checkout based on your address.

How long does delivery take? Processing takes 1 to 3 business days. Estimated delivery is between 5 and 12 business days, depending on the destination and logistics operator.

What are the payment methods? We accept credit or debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On some devices, you can also pay with Apple Pay or Google Pay.

Can I pay in cash or upon delivery? At the moment, no. All payments are made online using the methods mentioned above.

Can I change my order or address? We can only edit or cancel an order before it has been processed. If you need to update your details, contact us as soon as possible. Once dispatched, no modifications can be made.

Where do the products come from? We work with logistics centers in various countries (USA, Europe, and Asia) and ship from the most efficient warehouse based on your location.

I only received part of my order, is this normal? Yes. If your order includes products from different warehouses, they may arrive in separate packages with individual tracking codes.

What is the return policy? You have 7 days for returns due to change of mind and 30 days for manufacturing defects. Items must be unused and in original packaging.

What do I do if my delivery is delayed? Check your order status with the tracking code. If the estimated window of 5 to 12 business days has passed, contact us and we will follow up with the carrier.